In our updated privacy notice, you can read more about how we treat your personal data. This, together with any other documents referred to within, sets out the basis on which we will process any personal data that we collect from you, or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Privacy Notice content
The data controller
For the purpose of the EU General Data Protection Regulation 2016 (GDPR), the data controller is r3charge EV Limited, Ground Floor, 8-9 Marino Mart, Fairview, Dublin, Dublin D03 P590, Ireland (hereinafter “r3charge”).
How does r3charge process your personal data?
What kind of data does r3charge collect?
r3charge collects data that is necessary for the relationship you have with us and the purposes for which the data are used. r3charge collects the following personal data categories.
What sources are the personal data obtained from?
The processed personal data include data that are received from you at the time of the order, at the time of joining our service, or during the customer relationship. We also receive observed data from your use of our devices and services. r3charge may also process derived data which have been derived from or concluded based on the received data.
In addition, we use Google Analytics to track and analyze user online behavior.
What are the purposes for processing personal data?
We process personal data only for predefined purposes. The purposes for which we process personal data are:
On what legal basis do we process your personal data?
In order for us to be able to process your personal data, we rely on different legal bases, including:
We may make decisions about you through automated decision making. Such as automated tracking of your potential debt to r3charge from previous unpaid use of our services.
Our automated decision-making procedures may affect your ability to use our services. We may need to do this either to perform our legal obligations or because it is necessary to enter into, or the performance of, a contract between you and us. This means, that if we have outstanding invoices, we may deactivate your account until the bill is paid.
If we have made a decision about you solely on the basis of an automated process (e.g. through automatic profiling) and that affects your ability to use the services or has another significant effect on you, you can ask to not to be subject to such a decision unless we can demonstrate to you that such a decision is necessary for entering into, or the performance of, a contract between you and us.
How long do we store personal data?
r3charge seeks to limit the period for which the personal data are stored to a minimum. Thus, r3charge processes your personal data only to the extent and as long as is necessary to meet the purposes of the data processing.
The specific retention periods may be different depending on the categories of data. As a general rule, your personal data are stored for the duration of the customer relationship as well as for a period of three (3) years from the end of the customer relationship. Whereas e.g. information about transactions will be kept for at least ten (10) years on a legal basis. r3charge sets out and regularly re-evaluates data type specific retention periods for the personal data it holds. Once personal data is no longer necessary, r3charge will delete it or anonymize it as soon as possible.
Who processes your personal data?
Principally, we do not sell, trade or license any personal data to third parties. Personal data may be disclosed to our authorized employees or affiliates to the extent necessary for the purpose of processing. The data will never be available to all employees but to a limited number of authorized persons. We also use third parties as our data processors to help us develop, deliver and maintain our product and services, and fulfil our other purposes as defined in this privacy notice. When a third party processes personal data on our behalf, we always ensure via contractual arrangements that the processing of personal data is always conducted safely and in accordance with privacy laws and data processing best practices.
List of categories of the third parties processing data (=data processors):
In addition, personal data may be disclosed to authorities when we are required to do so by law, based on demands made by competent authorities in accordance with existing privacy laws.
Does r3charge transfer personal data to third countries?
Principally, r3charge does not transfer personal data outside the European Union or the European Economic Area (EEA). However, if personal data is transferred outside the EU or the EEA, r3charge uses appropriate safeguards in accordance with existing privacy legislation, such as the standard contractual clauses provided by the European Commission.
How does r3charge protect personal data?
r3charge fulfils the necessary technical and organizational measures, which ensure and demonstrate that privacy laws are being followed in the processing of personal data.
These measures include the use of Identity and Access Management systems to ensure that only authorized persons have access to personal data, the use of firewalls, IP filtering, multi-factor authentication, pseudonymisation and encryption of data, detailed instructions and training for personnel on protection of personal data and careful consideration when selecting our service providers that are involved in the processing of personal data on our behalf.
How do we handle personal data from IP addresses, cookies, and similar technologies
Cookies used on websites
When you use our services or visit our websites, r3charge can collect data about your devices through cookies and other tracking techniques.
Cookies are a small text file that we use to Identify and count the browsers and devices that visit our websites. This information may then be used by us or third parties for marketing purposes.
The location data of the user’s device may be used to provide services based on the location of the device if the user has given clear consent to the processing of location data.
The user has the right to withdraw the consent at any time by changing appropriate settings on their device.
What are your rights when it comes to your personal data?
Right of access - You have the right to access your personal data, which means that you have the right to obtain confirmation as to whether or not your personal data are processed and, if so, also receive a copy of the personal data that is processed by r3charge and further information about the processing carried out by r3charge.
Data Portability Right - You are entitled to data transfer, which means that you may, under certain circumstances, have the right to have the personal data transmitted to another controller.
Right to rectification - You are entitled to receive incorrect information about you corrected or supplemented.
Right to erasure - You have the right to have your data erased, if:
Right to withdraw consent - If you have given special consent to a certain treatment, you are always entitled to withdraw your consent.
Right to object to the processing of personal data - When processing is carried out on the basis of the legitimate interests pursued by r3charge or by a third party, you have the right to object at any time to processing of personal data concerning you. Unless r3charge can demonstrate compelling legitimate grounds for the processing, r3charge shall no longer process the personal data. Right to object to direct marketing - You are entitled to object to the processing of personal data pertaining to you for direct marketing at any time. Then we will no longer process personal data for such purposes.
Right to restriction - You are entitled to limit your data during the time we investigate and check your request.
Right not to be subject to an automated decision - If we have made a decision about you based entirely on an automated process and the decision has legal consequences or otherwise significantly affects you, you may request that the decision be reviewed by us through renewed and individual assessment. This applies if we cannot prove that an automated decision is necessary to conclude or implement an agreement between you and us.
Right to complain to the supervisory authority - You are entitled to complain to the Data Inspection Authority or other competent regulatory authority if you believe that we treat your personal data in violation of applicable data protection legislation.
In order to exercise these rights, please do this by email to the following email address: email@example.com
If you wish to opt out to services like Google Analytics, you can use a special command to disable this service for your browser. Click one of the following links and follow the instructions:
Google Analytics: http://tools.google.com/dlpage/gaoptout?hl=en-GB
Changes to our Privacy Notice
We reserve the right to amend this Privacy Notice. Amendments may be necessary due to the development of our services or, for example, changes in the relevant laws. Any changes to our Privacy Notice will be communicated on our website or through our mobile application r3charge. In some cases, we may choose to inform about these changes also by email.
Questions, comments, and requests regarding this privacy notice are welcomed and should be addressed by email to firstname.lastname@example.org or by post to:
r3charge EV Limited
Ground Floor, 8-9 Marino Mart,
Dublin D03 P590,